Customer Service

At Damascus Knife USA, we are committed to delivering your order quickly, securely, and with complete transparency. Below you’ll find everything you need to know about our shipping, expedited delivery, warranty, returns, and customer support policies.

? Shipping Policy

Fast & Reliable Shipping

We work hard to process and dispatch all orders as efficiently as possible. Shipping and delivery timelines are based on item availability, required manufacturing time, and the shipping method you choose.

Made-to-Order Products

  • Manufacturing Time: 7–12 business days
  • Standard Delivery Time (manufacturing + shipping): 11–17 business days total

Estimated delivery times will be shown at checkout.

Free Shipping

  • Free shipping on all orders over $50 within the continental United States
  • We select the most economical delivery method for your area

Expedited Shipping (Optional)

  • Total Time with Expedited Shipping: 10–15 business days (includes manufacturing + faster delivery)
  • Expedited shipping does not reduce manufacturing time
  • Weekends and holidays are excluded from delivery estimates
  • Available only within the contiguous U.S. (excludes Hawaii, Alaska, and U.S. territories)

Note: Expedited shipping charges are non-refundable unless an error occurs on our part.

? Order Tracking

Once your order ships, you will receive an email with your tracking number.

You can also check your order status anytime by logging into your account via the “My Account” link on our website.

? Account Management

Need to update your information or check your order history?

  • Log in via the “My Account” section at the top of the page
  • If you didn’t create an account during checkout, you can register later using the same email address used for your order

? Returns & Refunds

Need to return an item? Please contact our customer support before sending anything back.

  • All returns must be pre-approved by our support team
  • To request a return, email us at: support@damascusknifeusa.com

Please see our complete Returns & Refund Policy for more information.

?️ Warranty Information

At Damascus Knife USA, we stand behind the craftsmanship of our knives. Your purchase is protected by a limited warranty against manufacturing defects.

✅ What’s Covered

  • Defects in materials
  • Workmanship issues

? Not Covered

  • Normal wear and tear
  • Damage from accidents, misuse, or abuse
  • Rust caused by poor maintenance or storage
  • Unauthorized modifications or repairs

? How to Submit a Warranty Claim

To file a warranty claim, contact us at support@damascusknifeusa.com with:

  • Your order number
  • A detailed description of the issue
  • Clear photos of the affected item

We will review your request and respond with next steps.

? Privacy & Security

At Damascus Knife USA, we take your privacy and security seriously. We use secure technology to protect your personal and payment information.

For full details, please read our Privacy Policy located at the bottom of every page.

? Need Help?

We’re here for you! Reach out to the Damascus Knife USA support team:

  • ? Email: support@damascusknifeusa.com
  • ? Phone: +1 (406) 235-6110
  • ? Address: 1001 S Main St Ste 500, Kalispell, MT 59901, United States